FAQ

Q1: What are your products made from?
A: Our products use plant-based, biodegradable, and cruelty-free materials. Shampoo and conditioner bars are made with natural ingredients, beeswax wraps use organic cotton and beeswax, and our kitchen essentials are crafted from sustainable bamboo and cellulose.

Q2: Are your products safe for sensitive skin?
A: Yes. Our hair care and body care products are free from harsh chemicals, sulfates, and synthetic fragrances. Check individual product pages for full ingredient lists.

Q3: How long do beeswax wraps last?
A: With proper care, beeswax wraps last up to a year of regular use. Wash with cold water and mild soap. Avoid heat, as it melts the wax coating.

Q4: How do I use a shampoo or conditioner bar?
A: Wet your hair, rub the bar between your hands or directly onto your hair to create a lather, then rinse thoroughly. Each bar lasts the equivalent of 2-3 bottles of liquid product.

Q5: Do you ship across Canada?
A: Yes. We offer free shipping on orders over $65 across Canada. Orders are processed in 2-3 business days and typically arrive within 5-10 business days.

Q6: Do you offer wholesale pricing?
A: Yes. We work with retailers and are available on Faire. Visit our Wholesale page to learn more or apply for a wholesale account.

Q7: What is your return policy?
A: Please refer to: https://www.ecohavenmarket.com/policies/shipping-policy

Q8: Is your packaging eco-friendly?
A: Yes. We use recyclable and compostable packaging materials. We avoid plastic packaging across all product lines.